Noel Gifts International Ltd

The CNY orange hamper gift had flowers that were silk/plastic. For the amount I paid, I expected fresh flowers. I'm sure fresh local flowers, apart from adding a nice touch, would not be too expensive. Very disappointing. They should mention flowers used for their gifts (or as pictured) are fake.

Took a year for Customer Service to respond. Be careful of all the PROMO Code. There is always an excuse why it is not valid.

I am simply giving 4 stars to them for their intent to correct their mistake and regard customer's feedback with utmost seriousness. My father had ordered a hamper for our first anniversary which was scheduled to be delivered in a 3 hour window. Despite multiple calls and chasing - they confirmed it will be delivered on time only to realize later that there has been some mixup and it will delayed! It was a horrible experience and as obvious the whole purpose of the gift on a special occasion is lost if the timing is not met. They called next day and apologized, also sent a complementary bouquet next day with an apology letter. Appreciate this effort! Hopefully they will work on this and give a pleasant experience to their future customers.

First purchase and it was not delivered on time. The service was good on the onset with the confirmation but it went downhill on the service delivery. Though it was indicated that delivery was between a certain timing, if it is a Get Well Soon package to a hospital, common sense dictates that visiting hours should be considered. Nonetheless, if the delivery failed, vendor should initiate contact with the sender to update on the status and not wait for sender to call and be passed on from one person to another before answers could be given. The extra basket was appreciated though but it should not have been the case had the service been efficient.

Noel Gifrs has a large variety of flowers, gifts and hampers for various occasions in Singapore. The website also run a few promotions from time to time so make sure you sign up for the newsletter for timely updates because the stock goes fast! Staff are generally friendly and has good customer service.

Product variety is well cater to the occasion, price is reasonable and the staff is helpful to go extra mile to satisfy customer need.