Noel Gifts International Ltd

My friends had surprised me with a beautiful hamper from Noel but what was the best surprise was the lovely, effervescent man who delivered it - Terry Teo Seng Kwee.

When someone is unwell, this is exactly the person who brings joy, positivity, light, and has just such a zest for life that as a patient you cannot help but feel like your day/week/month is going to get better.

Through Terry teo seng kwee, Noel doesn't just deliver great hampers, but excellent service that is above and beyond.

NOEL IS SO BLESSED TO HAVE TERRY ON THEIR TEAM.

Ordered a wreath for a wake. It arrived on time, however half of the flowers were fake. It was disappointing as I paid around $95 and yet half of the flowers were fake.

Didn’t realise when ordering that half of it will be artificial. Do take note when ordering

Nadiah has assisted me on my ordering. She has been a great help on my individual requirements.

We placed an order on the phone and Nadia, who assisted us, was a great help! The whole process was very smooth and fast！

This is not the first time I have ordered from Noel, and this time round I decided to order through phone and was served by this young guy, Alton. His service is quick and efficient, and he was really patient to assist me through phone and WhatsApp, for my payment method. Thanks Alton for the good service, will definitely order from Noel again!

The staff (Nadiah) is responsive to the order and change of the status. Which is good for the company moving forward. Keep up the good work.

Ordered item ANB44A for my friend. Items and bouquet are both great, my friend like it very much except for the print on the baby clothes. Aileen of Noel is very helpful, she responded to my email the very next day and arranged to get it exchange on the same day. This is excellent customer service, keep it up.

Have been using Noel Gifts for a long time.
Reliable in terms of delivery timing and quality hampers/gifts.
Superb services provided by Ms Nadiah today. Helped patiently to select appropriate hamper and suitable message for delivery to my client.

I recently moved and have not updated my company with my new address. My gift basket was sent to my old address. They contacted me via Whatsapp for my new address and were very patient and received the gift basket the following day. I greatly appreciate it.

Alton handled my last minute requests very positively. Thank you for the excellent service, Alton!

Last minute order from Melbourne for Mother's Day delivery. Fast and prompt reply from whatsapp for add ons which were not listed online. Delivered within the time frame stated online. Reasonable priced. Will definitely use their service again?

I love this Mother’s day set from Noel Gifts! It’s so beautiful and definitely made my day? Recommended for those who is looking for a Mother’s day gift or hampering for any occasion

Noel is the first company that came to my mind whenever i have gifts deliveries. Today i am being served by Mr Alton Goh from their telesales department. He displayed a very professional attitude and assisted me in ordering urgent hamper. Thank you once again for his help.

Planned to make surprise flower arrangement to my mother today (Mother's days) as she loves fresh flower so much. Unfortunately, flower delivery have been blocked from 8-10/may 2020. Luckily, we came across Ms. Abigail@Noel Gifts ECommerce Team. Being working at home due to Covid-19, she is capable to communicate well with colleagues at site. And All teams (include Abigail) members are attentive and provide good service accordingly. My request on the order form was granted. Banquet of flower was sent to my mother on 7/may 2020. Fear that flowers will wither before 10/May 2020, my mum commented that it is still look nice and beautiful. She is very delightful and water the flower everyday. Thank you to Noel team. Thumb up!

Disappointed to book early with them. Booked early 45days before valentine's day and being notified there's an increase and need to top up of more than 30%. Regular customer somemore. Others selling much cheaper. If cannot compromise your pricing, dont sell your booking. Sorry to switch

Noel Gifts International Ltd is a company which offers a good variety of hampers, gifts and Flower Stands to choose from.

It also offers a good selection of Lunar New Year products for you to ponder on, whether you're purchasing a hamper to deliver to corporate (s) or close friends and relatives. The Chinese New Year hampers requires three working days to deliver, which is quite reasonable, considering the fact that Noel Gifts is running a successful business.

Much thanks to the Telesales team for their quick and friendly service over the phone.

Ordered from them once. Will never do it again. The delivery was to my wife's workplace for a special occasion and I intended it to be a surprise. Delivery ended up not being made in the intended time period chosen. Called them multiples times with bad experiences and results from various of their staff. 1 guy said will help me check but never got back to me, 1 lady gave me a sarcastic reply "still 5 mins away from the cut off time right? " but the worst was 1 guy who told me "Yeah it's late but there's nothing we can do about it right? I mean what do you want us to do about it? ". In the end, I even had to call my wife and told her to maybe wait around in her workplace to wait for the delivery, imagine how romantic that must've been for her.

Wonderful thing is, she wait for an hour and still no delivery.

The delivery was only made after she left her office and on the train. Some guy (maybe a manager) called me apologizing saying to make up for it, they'll have another delivery of the exact same item made to our house that night. But by then what's the point? The lateness and the poor attitude of their staff left such a sour taste in my mouth.
I've had bad service experiences in my life and almost all I can move on from, but this one no.

Thank you Noel Gifts for the beautiful Gentle Caress 21 Pink Roses bouquet! Pink hues, a blooms of sweet colours to express love and care for our love ones. Very professional, good service and nice packaging! On time delivery and fast response too!

Placed an order for client's official opening, delivery time was arranged between 9am to 12pm. Called Noel at 8.30am on day of delivery and was told driver is on the way for delivery but at 1.30pm still no sight of flower so we called Noel office and was told due to CNY period the flower can only arrive before 5pm as the driver has to follow the route according to the orders. Their customer service suggested to cancel our order. Utterly disappointed with their service if you are unable to cope please do not take our order. We could have given the business to someone else.

My first purchase of the CNY hamper for my mum on 20 Jan and i thought I could expect fast delivery given the option of dates which I had opted between 21-23 Jan.

I started calling the customer service department at 6299 1155 on 23 afternoon to ask for delivery update and the staff actually told me that I would receive before 6pm. Nonetheless, it was not delivered.

On 24th Morning 8.45am, I made a call again informing them I need a accurate delivery status and they told me that they would contact me ASAP upon checking with their service team. However, I have waited 2 hours and still yet to receive any call. Hence, I called again to ask for the delivery In-charge/delivery man number since it is New Year eve and half working day so I could still contact someone afterwards. They were nice to give me their warehouse hotline but I spammed more than 10 calls and still nobody picks up!

Firstly, customer service should initiate to revert back to customers as promised instead of customer being the one who keep chasing for status updates.

Secondly, the order tracking function on the website is definitely not efficient and prompt. What is the point of having that when I was told that status will only be updated after the delivery man is back to office. Obviously, there is a lapse in between and I suggest Noel Gift to work on a better instant update system.

Also, I would suggest Noel Gift to remove their "Earliest Delivery Date / Time: " stated in bold as I believe that is partly the reason why people chose to purchase but it would definitely cause misconception that they can really commit to the prompt delivery.

All in all, it is utmost disappointing for my first purchase that I still do not know whether it can be delivered to us tonight before my prayer and tomorrow before our flight.