Noel Gifts International Ltd

We had an urgent delivery and found Noel Gifts which able to accommodate to our request. Appreciated LiHui for her help and the recipient got to receive the flowers on time. Thank you again Noel and LiHui for the prompt respond!

Excellent customer service by Ting Hui who was prompt in reply and able to assist me with my request. She even went an extra mile to take a photo of my order for my confirmation. Really appreciate it, thanks Ting Hui!

Awesome post order service … I ordered a personalised bottle of wine for my sister and Joey Seet Toh contacted me when he couldn’t locate my sister. He also made an effort to reschedule the delivery to make my sister ‘a day extra special.
Rajender
From Sydney

Bought from Noel get well hamper but was unable to get it done online. However, call the hotline and the customer service is helpful to complete the order and deliver it on the same day. Much appreciated.

Every year, Nancy will always proactively reach out to me on different events or occassion. This year, without fail she has reached out to me on my wife and Son birthday at the end of Apr. She has managed to help me to choose 2 bouquet of flowers.in the process, Nancy has demonstrated a lot of patience in explainating clearly the differences in flower combinations and pricing over the phone. Eventuallu, the 2 bouquet were successfully deIivered to the suggested dinner location as promised and on time. I personally really appreciated and enjoyed the whole customer experience and satifaction. Thank You Nacy!

Ordered their Boost Up Hamper [NIB2] as a birthday gift with additional two bottles of birds nest. While there was a substitution in the type of birds nest sent to recepient vs what was advertised on their website, My recepient greeted me with the ️ emoji upon getting it. Thank you Noel gifts for making my gifting different and easier this year.

Joey Seet Toh went above and beyond in helping me to make sure that my gift basket was delivered to the rightful recipient, thumbs up Thank you.

Customer rep Lihui was extremely helpful for my experience ordering from overseas for Mother's Day!

I’ve always bought from Noel and was always pleased with their service, but today I was very impressed and grateful for the service from June Heah, she was quick and polite and helped get the wreath I ordered out on time, even though it was last minute. Thank you very much June & team for Noel really appreciate it!

I have always go to Noel Gifts for purchasing of flower stands and hampers for personal and corporate events. They have a wide range of products to choose from and its so convenient. On top of that, Karen has always leave me with a very satisfied and pleasant shopping experience. Overall good products and services from Noel Gifts

I am blessed to have known Sandra ever since our company's 1st Noel order with her for more than 6yrs. She is dedicated, patience and she always try her best to fulfill our very last-minute changes & request. She is awesome!

3 star: on the product and packing of hamper.
Negative stars: on customer service
Negative stars: on delivery
Negative stars: on system tracking

*If i can give negative stars for them i would, however, since 1 star is the least we will stay put. *

#noelgifts has very good biz, that i think they dont mind missing a couple biz.

My scheduled delivery to my clients were from 10-12 Jan, Morning delivery on their systems.

On 12th afternoon, We called the clients to wish them 'HAPPY CNY' and check if they received, none received.

On 13th Jan @ 1720hrs, i called Noel several times before being picked up to check on the delivery status.
- This is after they ignored our emails/ email chaser.

Summary of the long convo of checking in on the status

Noel customer svc mentioned:

"If the client do not receive by today (which is around 6pm) then they will receive next week. We cannot control our drivers and deliveries. "

Terence: When i asked on each hamper progress.

Noel customer svc mentioned:

"OHH! I think there are a couple orders not recorded and scheduled. "

By today 20th JAN, when all my clients are not in office i do not have the actual visibility of who has received. Completely do not trust the system.

I have client that received on the 19th instead.

Remarks for #noelgift:

1) If you are overwhelmed, just have the decency to reply on email or tracking. We can proceed with hamper delivery smoothly in other countries with prompt account of the progress.
2) Why allow scheduling on your website to demonstrate your level of efficiency, when you cannot even fulfil?
3) Some of my clients are on leave, and we do not know if any hampers did or did not get delivered.

This year purchase is just horrible experience. (#We had purchase before, replies were slightly delayed, but at least emails are responded)

I dont think the folks in Noel understand the meaning of gifting hampers for festive period.

~-It is just Business to them-~

Strongly suggest any other folks to consider twice before purchase with #noelgifts

#hampers #noelgifts

Avoid buying from Noel Gifts. My CNY hamper to my in laws did not arrive even though I preordered it in advance. When I call the company, all I receive is an automated reply that is of no use. Will never buy from this company again!

Placed an order with them on the 30th December 2022 for CNY hampers as they are having promotions.

Total I bought 5 hampers amounting to $500+. On the website they ask me to indicate when do I want to send the hamper and asked for a 3 days period for delivery. So I choose 3/1 to 5/1 as their website proposed.

On the 19th Jan I check with them why they haven’t send to my client yet. They said they attempt delivery but failed. I even choose office hour because my client are in the office during office hours. But since 3/1 till 5/1 failed delivery, did you call my client? My client did not receive any phone call neither did I.

So between 5th Jan to 19th Jan nothing was being done about it.
I tried to contact their customer service but seems like they say they are experiencing high volume of enquiry. If you can’t commit to your clients when you roll out this promotion, please don’t over promise.

This is one awful experience with Noel Gift and I will not recommend ANYONE to them. They cannot deliver and cannot do any customer recovery on the spot. I called their mainline and got to hold for 1 hour but nobody answer on 19th Jan. Guess everyone is on holiday mode.

If I can rate negative star rating I will gladly do that because this is one lousy service experience I ever encounter.

Have placed a corporate order on 10 Jan 2023 & the website prompted to select a delivery date and time that stretched over 3 days (so they will have sufficient time for delivery during the busy CNY period).

My order was supposed to be sent to my boss's office during 16-18 Jan morning slot before CNY, but no delivery has been done until today (as of 20 Jan) & there's no updates given to the customer too when order is undelivered during the allocated timeframe. Their support is very bad. I tried to call in to their customer hotline multiple times on different days and time, but they were practically unreachable, which is frustrating. Only managed to reach a staff after trying so many times, but the staff informed that he is unable to check on the order and will ask the correct department to call me back, which they did not. Have emailed in to check on my order as well, but no one responded.

I only realised something is wrong when I went to their Facebook and saw many affected customers having their orders undelivered during this crucial period too (which Noel Gifts have also limited the comments on the post so that affected customers cannot comment to share their situation further).

I'm surprised their social media on Facebook is still promoting their CNY hampers as of 3 days ago (when their past customers order is not even fulfilled). Very irresponsible, unprofessional, and unreliable gifts provider.

I place order online for 18/01/23 delivery and was charged but my friend have not received the hamper till now. Try calling them to no avail and left message but they never get back to me. Wondering what had happened as this is the first time I am encountering this with them: (

Got scammed by Noel, ordered 14 CNY hampers from them, paid full amount upfront and was promised delivery between 16 Jan to 18 Jan. Collect money very fast but only 1 out of 15 was hampers were delivered. Noel did not inform that they are unable to deliver on time. Took 2 hours to reach someone finally and was told they can only deliver on 30 Jan.

Requested for refund, was promised a refund but no callback or refund promised as well. Will give negative 5 stars if i am able to.

Will definitely inform others i meet not to buy from Noel.

Ordered for delivery between 19-20 Jan. No delivery and No calls from Noel. Call hotline no answer, ask to leave name n number but voicemail box full! Very disappointing.

I was attended by Ms Hazira and she was very efficient and polite throughout the whole process of placing an order for my best friend’s birthday. As I din like bright colored flowers, she was kind enough to check if other colors can be replaced. Thank you Hazira for making my order a pleasant one.

Yoke fong at sgh was very helpful throughout the process. From selection of hamper, customising it based on my budget and checking out with the driver if they can deliver to a remote place. It was definitely a pleasant experience. Will not hesitate to patronise or recommend friends to Noel! Please do recognise Yoke Fong for her excellent service.