ETHOZ

Take super long for the claim and ask customer to wait forever for their reply is their common practice

My car was knocked in the front when parked in a parking lot on 31-Mar-2022, reported the accident in Ethoz on 01-Apr and was told that the repair will take at most 5 working days. As it was a third-party claim, was only told to send in my vehicle on 13-Apr (a whopping 2 weeks to arrange for a survey/inspection). And no active updates from Ethoz even though I sent in a few emails and text messages to ask for updates on the claim and repair. On 9-May, finally received a call to send in my car on 17-May for the repairs. Was told that I will be able to collect my vehicle latest today (23-May) but no updates came again. Called the given number from 8.30am till 11.30am with no one answering the line. Finally decided to call the main line and was told to wait for a call from the officer-in-charge, only to get a response (via text message) that some parts arrived late and my car will only be ready in another 3 more days! Shouldn't the parts already been ordered when they have 5 full working days to prepare for the repair? Very disappointing experience as it will take almost 2 full months for vehicle repair, am considering not going to renew my motor insurance with AXA after this disappointing experience with Ethoz.

Can I ask how long Accident Report claims take super long to respond? It's been more than a week since we file the claim for 3rd party liability. ComfortDelGro Taxi did not check and came out of minor road to hit us. I tried to ask for some sort of support from the insurance company AXA Singapore as our car has been badly damaged. Tried to contact the customer service at ETHOZ Group to follow up on this and the repair, at their workshop, but did not hear from them any reply. Can I ask if this is normal practice? Any advice?

Very disappointed with your customer service response.
Contacted via your FB messenger with some queries and NOBODY at your end bother to reply. What kind of standard is that?
Totally not recommend!

A current customer.company does not reply to emails promptly.when you call them, they simply do not care

Went there for an accident reporting today. The express counter staff were just chatting loudly among themselves, the lone accident reporting staff was busy. They didn't even walk us through the accident reporting procedure until I walked over to the counter.

I would expect for a such a supposedly reputable place, they should have better customer service, but sadly no. Every other accident reporting centre I've been to has been a better experience than this.

The service is atrocious. Only one staff attending to accident reporting. Waited for more than half and still waiting. Not sure when I will be served. Perhaps near closing time?

Very good and prompt service. I was served by Connie Liew who took care of all my requirements and advised me on the various offers. I managed to secure a very decent rental for the CNY period, and both picking up and returning were hassle-free. Ethoz does not nitpick and find faults to claim for every scratch. I think it is fair to say they were fair. The car was taken care of when I received it and I followed their instructions to return it with full tank, and that was it. While it is not the cheapest out there, I must say that Ethoz does deliver with peace of mind. So 10/10 would go for them again.

Very prompt response to my enquiry for a rental car even after office hours and extremely professional handling by the customer service person Ms. Connie Liew. The vehicle was clean and well maintained. The service and product quality both were quite impressive.

Using ETHOZ since 2019 when moving to Bukit Batok. Feel satisfaction from booking arrangement, car collection until returning of car, Expecially thanks to Miss Eve provide excellence service, all type of documents and info to us. Rental car found clean and tidy. Safety is our first priority reason that we choose ETHOZ. Worry free for our journey. Definately we will come back to you and recommend ETHOZ to more people who needs such excellence services. Keep it up ETHOZ.

This is our 1st time using Ethoz long term car rental service. Truly impressed with Jonathan (Quek) ‘s excellent good service, follow up and professionalism.
Thank you Jonathan and we look forward our journey with you at Ethoz!

Recently got a long term car rental from Ethoz. Excellent service provided by my relationship manager Jonathan Quek. Prompt response to all my queries, goes out of his way to meet after hours given my busy schedule. Managed to expedite delivery of the vehicle on short notice. Pricing was very reasonable and value for money. Whole rental process was very smooth from the start. Will highly recommend Ethoz for car rentals.

Our company wants to rent to van and collect by the next day, served by Tsai En, and he's very helpful and efficient! We are able to get the van by the next day. Highly recommended!

We engaged Jonathan Quek for leasing of car and I'm very pleased with the excellent service he has provided us so far. Prompt in all queries and replies before and after the rental. When I have any doubts pertaining to the car, he will do his best to assist me, no matter it within or after working hours. Thank you for the assurance and professionalism.

Its been a pleasent experience renting from Ethoz. From collection to extension, Ms Eve Oh has made it a breeze for me and my family.
Car was in good condition which makes the driving experience worry-free.
Would definitely come back for car rentals that gives peace of mind.
Keep up the good work Ethoz!

It was a wonderful experience renting a car from ethoz. It was the second week of Hari Raya and Ethoz was able to provide a car readily. The car was also very clean and shiny upon collection.

The efficiency of the sales rep Ms Eve Oh in regards to the transaction and extension and car usage was very professional. The team was also very trustworthy when I left my wallet in their car.

Overall a very good experience would consider to rent again from Ethoz.

Clean cars and friendly staff. Am appreciative of Connie Liew for expediting my last minute request. Will definitely consider Ethoz again in future:)

I enquired on getting a rental car for Hari Raya and was attended to by Ms Conie Liew. The service rendered was great - she answered all my queries clearly and reverted with transparent quotations within the same day.

On the day of collection, the car was prepped properly - the rental car was in decent condition, clean interior, tyres pumped and fuel tank filled. Thus, handover was fuss-free and straightforward.

Likewise, the return process was also straightforward.

I was there a few years ago to report an accident on a Saturday afternoon. Staff are very professional and helpful. Reports are available immediately with very little wait time. I recommend Ethoz to everyone who drives.

Rented a Toyota Harrier from Ethoz Group over the long weekend. Assisted by Ms Connie Liew, who had responded to my queries promptly and made the rental process smooth and easy for us. Highly recommended to rent car from them.