Zen Tyres Pte Ltd

Do take note there's a canteen for public at this location.it serves Chinese, Indian and Malay food. I have tried both the Indian and Malay food and always satisfied. It also serves hot and cold drinks. Do check this place out whenever you're nearby.

Unsure what's the name of the chinese technician but his friendly and professional service helped to temporary repaired my tire. Despite I had offered to accept lesser change, he insisted and consolidated the change from his colleagues to give me back. Well done and keep it up

The place is very big so all yr care as well as any big trucks can go inside to change yr tyres or get a puncture done up

Lousy service, patch up nail puncture tyre but it leaks.and the price is not consistent, feels like they trying to cheat if you did not ask price before hand. Dont visit unless really urgent

The communication from management to staff is horrid. Staffs didn't know the prices quoted me differently. The staff who ushered me in quoted me 30 bucks. The staff who was repairing my tyre quoted me 40 bucks. I was taken aback and later saw them arguing between themselves on interpretation of a price list on the pillar not known to customer. There was no work instructions for staff and the staff fitted my tyre inside out. Luckily I was there and quickly told him before he started inflating. They didn't quote GST but I was later charged with that.

This is clearly a management problem:
1. Management did not communicate to staff and ensure they know the pricing structure.
2. There was no work instructions for staffs to inform them on what to lookout for during work. Management must ensure competence and evaluate their competence.