C&C Mercedes-Benz Service Center

I made a booking at the Alexandra service centre through the app, for today 6 Feb 2024 at 11.30am.

However I went round the carpark for 30mins and there was not a single parking lot available. What is the point of making an appointment then? Grossly disappointed.

Extremely disappointed and dissatisfied with the service and follow up of this outlet.
We first sent the car for repair due to two issues.
1) the car keys are not working (both car keys)
2) all 4 car doors can’t be lock properly.

Payment was made to Mercedes even before inspecting the car with the utmost trust that they will repair the car properly and responsibly.
Total payment made was $1700+
When we received the car, the FIRST THING we checked was the car door.
But alas! One of the back car door is still not fixed. Even after pressing the lock button, one of the door remains unlocked. After a few days, one of the car key starts to malfunction as well!

We contacted the person in charge JOHN, to inform him that one of the rear car door is still not fixed THE SAME DAY the car was returned to us.
He said he will get back to us about this the next day.
A week went by and he did not even bothered to call nor text to update.
We had to make a trip down personally to the service center to get a response from him.

The car was then sent back to service center for another 4 days with no updates whatsoever on whether the car is fixed or ready.
We went down personally to the service center AGAIN!
Waited for a few hours and they just kept us hanging and waiting.
They finally got back and confirm that there is another technical issue with one of the doors and car key.
Hence they have to replace it at a cost of $1800+!
This is ridiculous as they are going to charge us another $1800+ on top of the $1700+ that we have paid previously to rectify an issue that they should have resolved in the first place!

Our question is:
1) If there are so many issues that are not rectified, why is the car returned to us in the first place?
Shouldn’t Mercedes make a thorough check before returning the car back to the customer? Is there no quality control/checks?
If there is indeed a check, they would have realized right away that one of the rear car door is not fixed.

2) Why do we have to pay for issues that should have been rectified in the first place? (door unable to lock and car keys not working.)
When we send the car back to rectify these issues that should have been resolved from the beginning!
Instead, they billed us again! Mercedes returned us a partially fixed car and expect us to top up to rectify it. How is this reasonable?

Another manager surname LIM, promised to get back to us on a solution. However, another week have passed with no updates from John nor Manager Lim! Thus, we have to call them back again! They PROMISED to get back to us on updates, but AGAIN! One week have passed. NO UPDATES.

We called back, totally appalled and disgusted by this kind of service to keep asking for a solution.
In the end, they insists that we still have to pay for it, but will give discount. Additional cost is still at an alarming amount of $1200+.

Mercedes is a prestigious and reputable company. Yet works like a scammer under this glamorous facade.
How can you continue to gain the trust and support of your customers when this is the way you treat them after they have purchased from you?

Till now issue is left hanging!
Please avoid them at all cost! Car is still not fixed from end Sept till now. Total waste of our time and money.

The SA doesn’t know the basics of treating their customers right. They do not respond to your enquirers nor tell you when your car will be ready. And they make no effort to adjust the screen to factory default. The only way u can get a response from them is by calling the main line and the lady will keep their manager in the loop. Otherwise all msg or calls will not be returned. I surprised Mercedes’ doesn’t send mystery shoppers to audit their service std which is zero. Stop treating your clients like trash after the car is sold.

Super noisy place with renovation works going on and looks like it will be like that for some time!

I went there to pay for an engine diagnostic and the advisor told me to change some defective engine parts for one fault code. When I collect the car the advisor opened the bonnet to show me the location of the part and I noticed engine oil inside and at the bottom of the engine. I asked him about it the following day as I felt it was dangerous and the technician should have cleaned it. There was oil in the under carriage in the oil pan but there was no explanation given about how the oil could get into the engine. In the end we had to get it cleaned up by another mechanic outside. Furthermore, when I asked him to give me the technician's diagnosis of another engine fault code that appeared in the report there was no reasons given. I felt the analysis was not thorough and even after changing the parts the check engine light still appears!

Service from bad to worse. Lady at main door reception and service counter. Gosh. Let your customer finish speaking please before cutting them off at every juncture.

Great place to buy and services your Mercedes. I’ve been going exclusively here for all my car needs for close to seventeen years. I’ve purchased 9 Mercedes so far from them and the only reason not to come here is if your getting a Lamborghini or Ferrari or Porsche. Holly recommend the Porsche, the 911 4S is the perfect car.

Came by because I bought a new S class. The car had to be recalled due to factory issues. The service experience is the worst I have ever encountered. First I’ve made the appointment they tell me I’m considered as a walk in customer. Made me wait. Same thing when I came by to collect the car I already said I’m rushing and they still take their sweet time to get things fixed. Attitude of people is terrible. Mercedes and S classes are about Uber luxury but I sense that the service Center treat us like we bought a Low end car. Even Toyota serves us better than this. Absolutely absurd.

If you are looking to buy a Mercedes Benz, look for Spencer Tan. He is probably the only sales at C&C that really cares. Spencer is professional, candid and always helpful. He is not the "hard-sell" type of sales you typically meet in car showrooms instead he layout the pros and cons for you.
I have previously met other sales in C&C, they are either arrogant or lacks the professionalism. In fact one of my experience was so bad, i walked out of the showroom immediately.
Thank goodness, i was recommended by a friend who bought a GLC from Spencer and share his experience and recommendations to me.
I highly recommend Spencer Tan if you ever want to buy a Mercedes Benz. He can be contacted at 8333 0888

Send in my CLA 180 for the first servicing (15K) and I was told at the end of the day my front tyres are basically worn out and I requested for a tyre rotation but the service advisor claimed that he is unable to do the tyre rotation due to tyres worn out. I have to change a new set of it before he can do the tyre rotation. I don't understand on this issue as this car is a new car and it just came in for the first servicing. Is there a problem with my car as I find it absurd for the front tyres to worn out at just 15K milage.

Worst customer experience ever. CNC fails to service the car after picking up my car. Called the call Centre a dozen times, and each time they promised that someone would call me back but no one does. The next pick up and return service to service my car was supposed to be complementary, but they deducted 4 trips from my balance instead. Unbelievable.

It's a place where you have a quality and premium cars that suit your needs and preferences. Good service for a prestige brand name.

I just love the way their customer service and after sakes service operates. Have been driving in many countries. Mercedes SG is by far the best

Extremely disappointed with both the quality of the car and after sales service. Bought my merz on aug 2017. A few months later, the boot closure and auto window button became problematic. They were changed but a few months after, same problems arose. Then the service agent tried very hard to shirk any responsibilty. The whole service team was always chaotic. In this pandemic, no social distancing, some of them even did not wear masks. I would have thought C&C as a singapore icon would know better!

Collected my car after servicing and found out that there was a minor cosmetic damage. My case was promptly attended to by the receptionist and handed over to Customer Service AM, Mr Lim Siok Heng. He followed up with me actively till the issue was resolved. I am impressed by his level of service and responsibility. Thank you!

Send in my car to rectify some oil stain issues, at the service reception, I was ask to leave my car key there w/o any checking on my condition before start to rectify the problem. No advisor approach me. Waited for ard 30min at the refreshments corner and saw my car being lift up for checking. And still waiting. Wondering is this a normal practice for a well established company?

3 Stars Instead Of 5, Here's Why.

I sent my car for servicing on Friday, 7th August, and Service Advisor, Jerald Ng attended to me. Jerald explained the issues of my car's servicing very concisely, taking time to patiently elaborate on points which I was concerned about.

I was informed about the problem, the cost involved and whether the car could be driven, should the problem persist. This builds trust, I'm assured that my car is in good hands and I'm only paying the necessary costs.

This is my second time being served by Gerald and my past experience was also a good one.

Elieen at the service counter was very patient in explaining the differences between the normal and express serving and how I should go about booking it for my next servicing. I was treated like a valuable customer.

However, my great experience was marred by this Filipino lady at the counter. Here's what happened.

I received a call from Gerald, informing me that the car is ready. I made my way down and reached the service center around 4pm. I went to the counter and handed my service slip to the Filipino lady, saying that I'm here to collect my car. She told me to take a seat and wait to be called.

As I had a very heavy lunch, I didn't want to sit down. After submitting the slip, I was attracted to the monitor beside the counter, showing the Wiper Blades with the maintenance indicators.

As the images were changing too quickly for me, I had to wait for the next cycle in order to see its details. Then, I heard the lady calling "Mr Chong. ".

I responded, I asked if she called me. She said no, she was calling "Mr Chow". I couldn't differentiate her pronunciation between "Chow" and "Chong".

"Please take a seat, your car is not ready yet. "

OK, so why was she holding my slip and calling Mr Chow?

I told her I didn't want to sit down (because of my heavy lunch). I was standing there, browsing through the pamphlets on the insurance services and etc.

"Then you just walk around and look at cars and whatever. I will call you. ".

After her badgering, I finally relented. I was appalled at her rude service. After much thought.

I wondered whether her rudeness was triggered by 1. Me holding a copy of CHINESE Newspaper (for my mum actually), or 2. My informal dressing (t-shirt and jeans), that I could be brushed aside and treated with contempt.

Times are bad now due to the virus, and here's a staff negating the company's marketing efforts and causing loss of potential revenue. I was interested in considering the offers in the promotional pamphlets, but was interrupted by rude service.

Last but not least, it reflects very badly on the company's image, giving customers the impression that Cycle & Carriage is snobbish. This is totally not in line with the slogan "The Best Or Nothing. "

Pleasant experience where the staff in charged of my car's servicing was very prompt in updating me the status of the car, and whether I could collect it within the same day or not. I could only make it after operating hours, to collect but it was arranged with the security to hand over the car without any hassle.

Servicing staffs are polite and things are well organised. From check in, to waiting by the lounge to check out.

High level of service from their staffs.this is why I dont even want to go to the eunos service centre even if its near my home.keep it up!